eHallPass QR Code Not Showing: What We Can Verify + What To Check With Your School

First, Confirm Whether Your School Actually Uses QR Codes for Passes

Where the QR Code Is Supposed to Appear (District-Specific)

Between you and me, not every school uses QR codes for hall passes. Some districts enable QR scanning, some do not. Here are the places where a QR code might appear if your district has it configured.

• Student pass screen (if enabled by district) — NOT VERIFIED. We did not find official Securly Pass documentation showing a QR code on the student pass screen. Some districts may use a QR code to display an active pass, but this is not confirmed in the vendor docs.
• Kiosk screen — NOT VERIFIED. The Securly docs mention kiosk settings for Pass, but we did not find explicit QR code display or scanning instructions in those docs. If your school uses kiosks for hall passes, the QR workflow is likely district-specific.​
• Check-in or scanner station — NOT VERIFIED. We did not find vendor documentation about QR scanning at check-in stations or scanner devices. If your school has scanner stations, that setup is probably custom or uses a separate integration.
• Teacher or admin view — NOT VERIFIED. We did not find documentation showing QR codes in the teacher or admin Pass interface.

Now, you might be wondering why we’re saying “not verified” so much. Look, I’ll be straight with you. We searched the official Securly Pass documentation and support articles extensively and found no references to QR code functionality. That does not mean QR codes do not exist in Pass. It means the feature is not documented in the public vendor resources we reviewed. Your district may have a custom setup or a separate module that handles QR codes.

What We Could Verify From Official Sources

We did not find official vendor documentation confirming QR code functionality or troubleshooting steps for Securly Pass. The Securly documentation portal covers Pass features like the notification center, kiosk settings, and pass requests, but QR codes are not mentioned in those articles.

Because of that, any device or browser “fix” would be speculation. We will not recommend unverified steps like clearing cache, disabling extensions, or switching browsers unless we can cite an official source that says those steps fix QR issues in Pass.

Honestly, this drives us crazy when we cannot find vendor documentation for a feature users are clearly asking about. But we would rather be honest and say “not verified” than give you steps that might not work or might not apply to your district’s setup.

Fast Triage Questions (To Identify the Correct QR Workflow)

Use this simple checklist to gather information before contacting IT.

• Who is missing the QR code? Student, staff member, or kiosk operator?
• Where are you trying to see it? Pass screen on a student device, kiosk screen, scanner station, or teacher view?
• Is this happening for one user or many users? If it is happening for everyone, that points to a configuration or system-wide issue. If it is happening for one person, that might be a device or account issue.
• Is the QR missing entirely, or does it load but won’t scan? This distinction matters. If the QR appears but won’t scan, the issue might be with the scanner device or QR content. If the QR is missing entirely, the issue might be configuration or permissions.
• Did your school recently change login method, rostering, or device policy? Changes to SSO providers, student rosters, or device management can sometimes affect feature availability. This is speculation, but it is worth asking IT.

Well, it depends on your district, but typically these questions help IT narrow down whether the issue is user-specific, device-specific, or system-wide.

Verified-Only Troubleshooting We Can Safely Include

Because QR-specific fixes were not verified in the official Securly Pass documentation, we are keeping “troubleshooting” limited to process and escalation, not technical steps. We will not recommend cache clearing, browser switching, or device resets unless we can cite an official source.

If the QR Is Missing for Everyone (Classroom-Wide or School-Wide)

Recommend: Report to school IT or admin and include exact time and screenshots. If multiple students or staff members report missing QR codes at the same time, that points to a configuration or system-wide issue, not a device or browser problem.

What to include in your report:

• How many users are affected (entire class, entire school, specific grade level).
• What screen or location the QR is missing from (student pass screen, kiosk, scanner station).
• Exact time the issue started.
• Screenshots showing the screen where the QR should appear.

In our experience, school-wide issues are almost always configuration or integration problems that only IT can fix.

If the QR Is Missing for One Student

Recommend: Teacher confirms the student’s pass request is created and approved (so the student is actually “on a pass”) and then escalate if the QR is still missing.

The Securly docs confirm that a student does not have an active pass badge until the teacher approves the request. If the student does not have an active pass, there may be nothing to display as a QR code. The docs say “Notice that there is no badge in Linda’s card view as her pass request has not been approved yet”.

Steps to try:

• Verify the student submitted a pass request.
• Verify the teacher approved the request (student should have an active pass badge).
• If the student has an active pass badge but no QR code, escalate to IT with screenshots.

It can vary, but typically single-user issues come down to permissions, account setup, or the student not having an active pass yet.

If the QR Is Missing on a Kiosk

Recommend: Escalate to IT with kiosk location and what screen is shown.

The Securly docs mention kiosk settings for Pass, but we did not find QR-specific troubleshooting in those docs. If your school uses a kiosk for hall passes and the QR code is missing, that is an IT-level issue.

What to include in your report:

• Exact kiosk location (main office, library, hallway station).
• What screen is displayed on the kiosk (login screen, pass request screen, blank screen).
• Whether the kiosk was working before and stopped, or has never shown a QR code.
• Device type and browser if known (most kiosks run on Chromebooks or dedicated kiosk hardware).

We believe strongly that kiosk issues require IT involvement from the start. Do not try to troubleshoot kiosk configuration yourself unless your school IT gives you specific steps.

What to Send Your School IT (Copy/Paste Template)

Use this template to report the missing QR code issue to your school IT or admin. Copy and paste this into an email or support ticket and fill in the blanks.

Usually we see IT respond faster when you include all this information upfront rather than going back and forth with follow-up questions.

FAQs: eHallPass QR Code Not Showing

Summary

QR code issues in eHallPass or Securly Pass are tricky to troubleshoot without official vendor documentation. We did not find QR code functionality documented in the Securly Pass vendor resources we reviewed. That does not mean QR codes do not exist in your district’s setup. It means the feature is likely configured at the district level or uses a separate integration.

The best next step is to contact your school IT with detailed information about where the QR code is missing, who is affected, and what screen or device you are using. Include screenshots and timestamps.

It is frustrating when we cannot provide device-specific or browser-specific fixes, but we believe strongly that unverified troubleshooting steps can waste your time or make the problem worse. If your district uses QR codes for passes, your school IT is the best resource for verified, configuration-specific guidance.